How to request deletion
- Email support@tantaa.comwith the subject “Delete my TanTaa account”.
- Send it from the email address linked to your Google or Apple sign-in, if possible.
- Include your TanTaa username so we can find the right account.
If you cannot access the email address on the account, tell us in the message. We may ask a few verification questions before processing the request.
What we delete
When your request is processed, we delete or anonymise:
- Your account and sign-in link.
- Your profile details, photos, gallery and interests.
- Your friend requests, friendships, blocks you created and profile-view history.
- Your conversations, messages, reactions, voice notes and call records.
- Your settings and push-notification tokens.
- Your subscription record, after any legally required billing retention.
Some records may be kept for a limited period where required for legal, tax, fraud-prevention or safety reasons. Encrypted backups are retained for up to 14 days and then expire. Reports you submitted may be retained without your profile attached.
What other people may still see
Content you shared in a conversation may remain in another participant’s copy until it is deleted or their account is deleted. We remove your profile and account association as part of deletion.
Timing
We aim to process verified deletion requests within 30 days. You will receive a confirmation when the request has been completed. If we need more information, we will reply to the email you contacted us from.
Need a copy first?
You can ask for a copy of your profile data before deletion by emailingsupport@tantaa.com. We may need to verify your identity.
Contact
Questions about deletion? Emailsupport@tantaa.com. OurPrivacy policy explains more about retention and your rights.